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  • TVS.003551_TT_AnyConv.com__Katie King - AI Strategy for Sales and Marketing_ Connecting Marketing, Sales and Customer Experience-Kogan Page (2022).pdf.jpg
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  • Authors: King, Katie (2022)

  • Marketing and sales prioritize AI and machine learning more than any other business department, yet often struggle with how to scale and strategize the opportunities it presents. AI Strategy for Sales and Marketing presents a framework for understanding how AI can boost customer-centricity and sales by creating a connected strategy that delivers value today and into the future. Supported by practical tips and advice throughout, it covers topics including personalization, upskilling, customer experience for both on and offline shopping channels and the importance of using AI responsibly to create consumer trust. Featuring original research and interviews with leading practitioners, it ...